Split between us · 4
We took it apart
Beds, wardrobes, tables, anything that will not pass a doorway or a stair turn whole. It is ordinary removals work, it is our risk, and there is exactly one exception that nobody in this trade enjoys explaining.
Chipboard and cam fixings do not always survive a second dismantling. No insurance policy changes that.
How dismantling works here
The exception, stated plainly
Flat-pack furniture is designed to be assembled once. Cam locks bed into chipboard, dowels glue into place, and the board around the fixing compresses. Taking it apart releases all of that, and putting it back frequently produces something that stands but wobbles, or does not stand at all.
Where we think that is likely, we say so before starting. If you ask us to proceed anyway — and people often do, reasonably — we do so at your risk and we write that down on the job sheet at the time.
Saying nothing and hoping would be the easy option and the dishonest one. This is the single most common cause of a removals argument that nobody warned anybody about.
What actually decides whether a thing comes apart
The clear diagonal at the tightest point on the route, measured at survey. Not the width of the stairs and not the size of the room — the diagonal at the turn, allowing for a handrail.
Send that number with an enquiry and most will-it-fit questions answer themselves before anybody visits.
The pieces that are worth a conversation
Older solid-wood wardrobes, which frequently come apart beautifully because they were designed to. Bunk beds and cabin beds, which rarely do. Anything with a glass component. Anything with an integrated electrical fitting. And anything with sentimental value, where the sensible answer may be to move it whole and accept a harder carry.
What we will not take apart
Anything plumbed or wired in, which needs the appropriate trade rather than a removals crew. Anything structural. And anything where taking it apart would plainly destroy it and there is a viable alternative.
Nothing on this page is legal or insurance advice; it describes how we work and what our terms say.
We took it apart
Questions about we took it apart
01 Is dismantling included?
As standard, along with reassembly at the other end by the same crew. Fixings are bagged, labelled and kept with the item.
02 Will flat-pack survive?
Sometimes, and frequently not. Cam fixings and chipboard are designed for one assembly. Where we think a piece will not survive we tell you before starting and record your decision.
03 What if we tell you to go ahead anyway?
We will, at your risk, and we write that on the job sheet at the time. It is a perfectly reasonable decision to take with the information in front of you.
04 What measurement do you need?
The clear diagonal at the tightest turn on the route, allowing for the handrail. It answers most will-it-fit questions before anybody visits.
05 Will you disconnect appliances?
Anything plumbed or wired in needs the appropriate trade rather than a removals crew. We will move it once it has been disconnected properly.
06 Can something be moved whole instead?
Frequently, with a harder carry or an external lift. On a piece with real value that is often the better answer and we will say so.
Ask us for it in writing
Both addresses, roughly what is going, and whether you are packing any of it yourself. Ask for the policy summary in the same message and we will send it without being awkward about it.