Six positions
Not by property type, not by load size, not by price tier. Each page sets out what the work involves, where responsibility sits, and — on two of them — the honest exception most firms would rather not print.
Two of these pages say plainly that the answer is you. That is the point of publishing them.
Every link is ours. No argument to have about whose fault it was.
Full packing and transport, one firm end to end
The only arrangement in which every link is ours. We chose the materials, we filled the carton, we built the load and we carried it. If something inside breaks there is no argument to have about whose fault it was.
Where the line falls →Storage, under a separate agreement to the move
Goods in store sit under a different document from the move, with a different cover position and a much longer exposure. Most people never read it, and it is the one that matters if a hold turns into a year.
Where the line falls →The line falls somewhere specific. This is where.
Where the line actually falls on self-packed cartons
Our handling is covered. Your packing is not. That is the standard position across the trade and it is rarely explained, so this page sets out exactly where the line falls and how to end up on the right side of it.
Where the line falls →Dismantling, and the one thing we will not stand behind
Dismantling and rebuilding is our work and our risk — with one honest exception. Flat-pack furniture that has already been assembled once frequently does not survive a second time, and nobody can insure that away.
Where the line falls →Things nobody in the contract actually controls.
Lifts, freeholders, parking, councils and chains
A goods lift that fails. A freeholder who withdraws permission. A suspension that is granted and then ignored. A chain that does not complete. Planning does not give anybody authority over these, and a firm that promises otherwise is promising something it does not own.
Where the line falls →Third parties, and where our cover stops.
Customs, port handling and destination agents
On an international move your goods pass through hands that are not ours and are not yours. Where our cover stops and marine cover starts is the single most important thing to establish, and almost nobody asks.
Where the line falls →Because the alternative is that you find out from a claim. Every removals firm in the country has these positions written down somewhere; the difference is whether they are on a page you can read before booking or in a clause you read afterwards.
It reads worse than a competitor promising total peace of mind, and we would rather compete against a customer who has read both. A firm unwilling to state where its responsibility ends is not a firm whose responsibility extends further — it is a firm that has not told you.
No price, rate card or transit time appears anywhere on this site, because the volume, the access and the arrangement decide the figure and none is known before a survey. Start on the quote form, or read the questions page. Nothing here is legal or insurance advice.
Both addresses, roughly what is going, and whether you are packing any of it yourself. Ask for the policy summary in the same message and we will send it without being awkward about it.